Unisys Federal Systems

Operations Manager

US-MD-Annapolis Junction
Req ID
2017-2680
Industry
Federal Systems
FT/PT
Full-Time
Category
Management
Clearance
None
Travel Percentage
None

Summary / Description

We are currently seeking a motivated, career oriented Operations Manager to join our team in Annapolis Junction MD to begin a challenging career with Unisys Federal Systems.

Duties:

  • Oversee Tier 1, 2, and 3 operations
  • Ensure successful achievement of all requirements of the Operational Engineering activities and duties, including all general requirements listed in this SOW
  • Manage operations per ITILv3 Standards
  • Integrate all operational activities, labor resources, and tools into one cohesive service delivery environment
  • Implement full operational schedules. Include for all operational activities, a master schedule of IT operations, opening/closing checklists, integrated daily operational calendars showing status of regularly scheduled duties and work, regular audits and maintenance, and other schedules needed based on Contractor experience
  • Ensure standard processes are developed when needed and followed at all times. Existing processes are established for change and configuration control and management, security patches, and system builds; review and update these when the need is identified.
  • maintaining the availability, integrity, and security, and performance of the Secure Flight system
  • Ensure successful delivery of all services during established service hours, especially core hours
  • Develop and meet service metrics and SLAs; immediately correct service lapses and apply mitigation to prevent future lapses
  • Remain current on events, plans, decisions, etc. at TSA-level operational committee meetings; ensure activities are aligned with strategy and policy requirements. Inform Federal staff of operational status, successes, risks, barriers, etc.
  • Establish a mechanism to coordinate new or additional identified objectives and outcomes and requirements with the Contract Program Management and the TM/COR to ensure adequate coverage and successful completion of existing duties within contract fiscal constraints     

Requirements

Required:

  • Master's degree and 15 years’ experience or equivalent
  • Project Management Professional (PMP) Certification
  • ITILv3
  • Experience in managing and configuring DNS, DHCP and TCP\IP technology
  • Strong written and oral communication skills
  • Ability to plan and to meet short-turnaround deadlines
  • Must have a positive team player attitude
  • Must be organized and detail-oriented
  • Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner
  • US Citizenship

Preferred:

  • Experience with development environments
  • Experience with TSA Operations
  • TSA EOD clearance

About Unisys

Do you have what it takes to be mission critical?

We are always looking for team members that have what it takes to be mission critical. At Unisys Federal Systems, our team supports the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.

Our team members gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.


Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.


Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.


Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.
#FED#

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