Unisys Federal Systems

Communications Specialist

US-MD-Annapolis Junction
Req ID
2017-2743
Industry
Federal Systems
FT/PT
Full-Time
Category
Marketing
Clearance
None
Travel Percentage
None

Summary / Description

We are seeking a motivated, career and customer oriented Communication Specialist interested in joining our team in Annapolis, MD and exploring an exciting and challenging career with Unisys Federal Systems.

Summary:

Serves as the project manager for a large, complex task order (or a group of task orders affecting the same common/standard/migration system) and shall assist the Program Manager in working with the Government Contracting Officer (CO), the task order-level Task Managers (TM), Government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and insuring that the technical solutions and schedules in the task order are implemented in a timely manner. Performs enterprise wide horizontal integration planning and interfaces to other functional systems, including the development of conceptual systems requirements; systems integration requirements; systems phasing plan; business application consultation; problem tracking/management; and preparation and delivery of presentations.  

 

Duties:

  • Strives for high levels of client satisfaction for the products/solutions supported.
  • Capable of addressing all questions regarding the installation, configuration and customization within the areas of domain expertise without reference to others.
  • Responds to Level 2 problems in a timely and accurate manner and ensures that Service Level Agreements are met.
  • Possesses good levels of expertise on products being supported and may be knowledgeable of competitor’s products.
  • May on specific areas be considered a subject matter expert.
  • May research and resolve Level 3 support issues as required with supervision.
  • May also work on billable engagements as required to meet current client requirements.
  • With minimum oversight, capable of supervising a team of junior Systems Analysts.
  • May participate in selling or promoting additional services.
  • Identifies new services opportunities and ensures they are properly followed up.
  • Escalates product issues to a more senior Analyst of the Group when unable to resolve them with available tools and skills.
  • May identify document and prepare estimates (costs/revenue) opportunities for add-on services
  • Attempts to reproduce reported problems, identify, and provide immediate workarounds to overcome problems.
  • Documents resolutions to reported problems
  • Identifies product and documentation deficiencies and makes suggestions for improvement.
  • May analyze and resolve problems escalated within organization
  • May work with clients to define requirements for enhancement requests
  • May contribute to the resolution of difficult client situations
  • May contribute to qualifying and assessing client’s expectations
  • Applies CMMi compliant best practices and promotes continuous process improvement
  • Uses CMMi-compliant processes and process improvements
  • Develops good skills and levels of expertise on products and solutions being supported
  • Contributes to on the job training to junior staff
  • Incumbents may produce the following artifacts:
  • Support Requests (Contacts)
  • Trouble Reports (ClearQuest Defects, UCFs)
  • Change Requests (ClearQuest Feature, New Feature Suggestions)
  • W-Alerts
  • Process improvement suggestions and written reports on areas of substantial expertise.

 

 

Requirements

Bachelor's degree and 5 years experience or equivalent

Top secret clearance or the ability to obtain one.

 

Experience with the following desired: Rational DOORS Next Generation (DNG), Rational Quality Manager (RQM), Rational Team Concert (RTC) & Rational Suite.

About Unisys

Do you have what it takes to be mission critical?


Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.  As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.


Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.


Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.


Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.


Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.
#FED#

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