Unisys Federal Systems

Application Support Technician

Job Locations US-UT-Hill AFB
Req ID
Federal Systems
Customer Service/Support
Top Secret
Travel Percentage

Summary / Description

We are seeking motivated, career and customer oriented Application Support Technicians, interested in joining our team at Hill AFB, Utah, and exploring an exciting and challenging career with Unisys Federal Systems.



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In this role, you will be responsible in performing a variety of customer service functions including, but not limited to the following.

Duties/Tasks and Responsibilities:
• Monitor the batch schedule for a large IT organization utilizing Control M.
• Take appropriate actions when errors or exceptions occur following the provided documentation.
• Perform Customer service functions as defined in the Service Desk ConOps. 
• Monitor system availability and alert features as a Service Desk member. 
• Reset passwords for Open Systems, using provided procedures and processes. 
• Basic understanding of batch processing products.  Utilize batch processing tools to monitor and maintain daily customer schedules.  Build, validate, monitor and run batch schedules.
• Perform lower level System Administration activities as determined by the Government in order to monitor the status of on-site and off-site server population. 
• Work to resolve customer incidents and monitored anomalies, making all attempts to resolve the customer’s problem without elevation outside the Service Desk; correct these conditions and document the processes used with the objective towards ever-increasing decision-tree logic processes and automation for addressing future similar occurrences. 
• Use configured Enterprise Systems Management (ESM) toolsets in the performance of their Service Desk function. 
• Identify and target processes for automation candidates to the proper technical group. 
• Interface with the existing Level 2 system administrators and ESM toolset managers in defining requirements, implementation and use of automation for all open system environments. 
• Work with Level 2 System Administrators and ESM toolset managers to incorporate scripts, crons, capacity and performance monitoring tools into multi-level automation, in support of Service Desks and increased ESM toolset functionality.






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Position Requirements:
• Bachelor’s Degree & minimum 3 years of experience or equivalent
• Comptia Security + within 6 months of hire
• Candidates for this position must undergo a favorably adjudicated Single Scope Background Investigation (SSBI) as a minimum investigation.  The SSBI will be maintained current within 5-years and requests for Special Background Periodic Review (SBPR) will be initiated 6-months prior to the 5-year anniversary date of the previous SSBI or SBPR.
• This is a salaried position and requires work on various shifts and weekends.




About Unisys

Do you have what it takes to be mission critical?


We are always looking for team members that have what it takes to be mission critical.   At Unisys Federal Systems, our team supports the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.


Our team members gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.


Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.


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