Unisys Federal Systems

Security Operations Center Tier 1 Technician

Req ID
Federal Systems
Customer Service/Support
Top Secret
Travel Percentage

Summary / Description

We are currently seeking a motivated, career and customer oriented Tier 1 Technicians to join our team in Fairmont, WV, to begin an exciting and challenging career with Unisys Federal Systems.


In this role you will provide worldwide 24X7X365 security operation monitoring and support utilizing the following toolsets for the Herbert C. Hoover Building (HCHB) enterprise network to include butnot limited to:

  • McAfee SIEM
  • McAfee Advanced EndPoint Protection (ePO)
  • McAfee NSM (Intrushield – IDS/IPS)
  • Websense Triton (Web/Data Protection) *DLP for email is planned for re-implementation with Office 365
  • Microsoft Office 365 DLP
  • Tenable Security Center with Continuous View
  • HP WebInspect

Duties/Tasks and Responsibilities:

  • Perform routine changes and maintain configurations of security devices and security systems within each customer enterprise. Monitor devices for effectiveness and operational status.
  • Support operational teams with engineering requests.
  • Deliver 7x24 SOC Management services for configuration changes.
  • Receive calls, emails and faxes from customers and ensure proper processing of requests.
  • Monitor, create and process tickets in the various queues that arise from security applications, the transfer of tickets from the help desk, email, faxes and phone calls.
  • Perform initial investigation and a basic level of event analysis and assessment to determine if further investigation is necessary, an Incident should be escalated, technology configuration changes need be made, a false-positive has occurred.
  • Escalate tickets that either cannot be resolved or are potential incidents to the Analyst or appropriate ATS team by determining department or group needed to help resolve tickets, working with support organizations and solutions groups.
  • Document and report the inflow of information in appropriate means (e.g. tickets, emails, etc.) •Deploy new solutions in customer environments per instructions provided by ATS Engineers.
  • Create VPN end user accounts upon request.
  • Administer deployed solutions for proper configuration.
  • Implement changes associated with approved Filter/Tuning Requests.
  • Provide the SOC floor and Infrastructure team with configuration details and response procedures for devices administered by the ATS Engineers.
  • Manage conference [i.e., bridge] calls during the entire incident response process for both Operational and Security Incidents involving SOC participation.
  • Produce SOC operational activity and trending reports for SOC management.
  • Obtain a functional understanding of the reporting console in order to pull basic reports for customers.
  • Provide support to the Incident Response Manager and Service Delivery Managers.
  • Participate in incident response activities to provide technical insight into the security technologies deployed within the client environment.



Position Requirements:


Secret clearance

Education/Experience: High School Diploma or technical trade and experience.

CompTIA A+ or Security +

2-3 years working in customer support or service field 

Experience working in service desk environment with recognized service desk tool 

Competency in call center tracking tools 

Demonstrated ability to learn customer support processes and techniques

Good analytical skills 

Ability to solve problems 

Competency in MS Office Suite.

Experience with recognized SIEM toolsets (ArcSight preferred)

About Unisys

Do you have what it takes to be mission critical?


We are always looking for team members that have what it takes to be mission critical. At Unisys Federal Systems, our team supports the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.

Our team members gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.


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