Unisys Federal Systems

Program Manager

Job Locations US-VA-Reston
Req ID
Federal Systems
Travel Percentage

Summary / Description

We are currently seeking a motivated, career and customer oriented Service Delivery Program Manager with concentrated Immigration and Customs Enforcement (ICE) experience to join our team in Reston, VA, to begin an exciting and challenging career with Unisys Federal Systems.

In this role you will you will serve as a project management leader with accountability to plan, budget, schedule, and oversee the life cycle of software development in an Agile and DevOps environment. In this leadership position, you will demonstrate a detailed understanding of ICE Homeland Security Investigations (HSI) and/or Enforcement and Removal Operations (ERO). As the Project Manager, you have deep ICE mission experience across such areas as the National Security Investigations Division (NSID), National Security Programs (NSPs), Counterterrorism and Criminal Exploitation Unit (CTCEU), and Visa Security Coordination Center (VSCC), and Alternatives to Detention (ATD). This role includes direct supervision of monitoring and measuring activities as part of continual service improvement that you will report to key stakeholders and executive leaders on a regular basis.   You will be required to meet aggressive deadlines while managing to specific budgets.

Duties/Tasks and Responsibilities:

  • Performs day-to-day management of overall project contract support for ICE mission-focused solutions. Organizes, directs, and coordinates the planning and production of all project contract support activities.
  • Identifies and acquires resources. Coordinates the efforts of team members and teaming partners in order to deliver projects according to scope, budget, and schedule. Lead mission-support teams.
  • Responsible for demonstrating a comprehensive understanding of the ICE HSI and/or ERO environments spanning legacy infrastructure and cloud (AWS and Azure), platforms, and Agile and DevOps practices that align with the Department of Homeland Security (DHS). Oversee the design, development and quality assurance of mission-centered projects that deliver business and mission value.
  • Work closely with upper management to make sure that the scope and direction for the project is on schedule and on budget.
  • Work with product teams, stakeholders, and management to improve performance and outcomes. Deliver leadership in support of collaboration, development consistency, and mission-value delivery.
  • Demonstrate, build and maintain strong client relationships. Participate in and lead client meetings regarding performance to ensure client satisfaction.
  • Identify organic opportunities for growth with the client that include innovative services and solutions that satisfy the customer mission while demonstrating beneficial outcomes (such as reduced Total Cost of Ownership, operational efficiency, increased velocity of product delivery, or reduced costs). Promote the company's capabilities to achieve contract extensions and to win additional business within the account.
  • Serve as the primary point of contact to the client(s) regarding overall and day-to-day mission-service delivery.
  • Ensures SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
  • Make certain that implementations and ongoing services are delivered on-time, on-budget, meet the customer's requirements and are delivered with the highest degree of quality that delight the customer.
  • Ensures that operational teams and subcontractors maintain a clear understanding of the client's needs, and provides day-to-day client advice and support.
  • Support as needed the business development team in government Request for Proposal (RFP) or Request for Quotation (RFQ) efforts by providing Immigration domain and customer subject matter expertise and knowledge. Provide dedicated support to help shape and define both the strategic and tactical approach for technical solutions in response to RFPs/RFQs. Support portions of writing assignments in response to RFPs/RFQs as necessary. Assist the development of resource estimations to deliver application services bound to customer requirements.


Position Requirements:

  • Experience managing a team of 25+ staff members
  • Education/Experience:  Bachelor’s degree and 10 years (minimum) of relevant work experience or equivalent blend of education and experience.
  • Demonstrable experience with Immigration and Customs Enforcement (ICE) Homeland Security Investigations (HSI) and/or Enforcement and Removal Operations (ERO)
  • Demonstrable experience with and knowledge of DHS Immigration systems, such as (but not limited to) the Computer Linked Application Information Management System (CLAIMS3 and/or 4), the Electronic Information System (ELIS), the Student and Exchange Visitor Information System (SEVIS), the Student and Exchange Visitor Program (SEVP), and/or the Investigative Case Management (ICM) system.
  • Not Required but beneficial: PMI Agile Certified Practitioner 

About Unisys

Do you have what it takes to be mission critical?

Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.  As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.


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