Unisys Federal Systems

Operations Manager

Req ID
Federal Systems
Public Trust
Travel Percentage

Summary / Description

We are currently seeking a motivated, career and customer oriented Operations Manager to join our team in Washington, DC to begin an exciting and challenging career with Unisys Federal Systems.


Unisys is a leading information technology services and solutions provider to the federal government. Unisys provides application modernization, cloud and infrastructure modernization, enterprise service management, next generation security solutions, and leading edge professional services worldwide to help transform the way U.S. federal government agencies, selected U.S. public sector organizations and state agencies manage information and improve responsiveness to their customers.


The DOT Operations Manager will be located in Washington, DC and responsible for successful delivery of all active work in a financially responsible manner as well as Customer Relationship Management, to include successfully building and managing key customer relationships at the senior leader and executive levels in the Department and Modals, ultimately resulting in being recognized as a trusted business advisor by key customer decision makers.


The DOT Operations Manager will manage the delivery and implementation of a broad range of services through the full engagement lifecycle, including infrastructure engineering and operations, endpoint engineering, data center operations and application hosting, Network Operations Center (NOC), Security Operations Center (SOC), cloud adoption and management, and configuration management. The Operations Manager will direct the concurrent activities of multiple engagement teams. Manage a team of associates, including their training, development, performance and career path. Advocate and model a strong focus on performance management, development, career growth, engagement, and diversity within the practice. Function as an expert in one or more domains and multiple functional/technical areas of specialization. Forecast, plan, implement and review financial and people resources in order to meet defined business requirements in line with company strategic plans, targets and objectives. Define intermediate goals and contingencies. Communicate in an open, candid, clear, complete and consistent manner. Listen well and give full attention when others are speaking. Demonstrate maturity, self-confidence and self-control in formal and informal interactions. 


Duties/Tasks and Responsibilities:

  • Mange service delivery operations in a large and complex federal government IT environment
  • Manage a diverse team that will provide administration and engineering services
  • Implement continuous service improvement and responsible for meeting performance targets in defined SLAs
  • Manage resource, schedule, task planning, and vendor relationships for IT operations and projects
  • Apply ITIL processes and ITSM best practices for service management
  • Manage Business Continuity and Disaster Recovery planning and administration associated with IT infrastructure
  • Deliver weekly status reports with performance trending analysis
  • Manage polices and processes to achieve accurate and timely updates on system configuration and operation documentation
  • Excellent financial management skills, including experience with large IT programs
  • Ability to coordinate appropriate support from internal support organizations, including procurement, contracts, finance, legal, sales, and account leadership
  • Ability to manage and provide oversight for proposal development and delivery, including solution compliance, deadline submission assurance, and quality and risk management
  • Strong interpersonal skills with the demonstrated ability to gain the confidence, respect and trust of your team as well as government leadership
  • Ability to work effectively with partners and peers
  • Passion for building a winning organization
  • High degree of intelligence with strong analytical and problem-solving skills
  • Strong reputation for fairness, dependability and adherence to high ethical standards
  • Track record for building outstanding teams
  • Relevant certifications in Project Management Professional (PMP) and IT Services Management (ITIL v3 Foundation certification)
  • Excellent written and oral communication skills





  • Experience with IT operational procedures, processes, and automation technologies
  • Experience with IT Service Management (ITSM) and Service Desk operations
  • Experience with End User support
  • Experience with infrastructure (server, storage, network, security) operations
  • Experience with cloud infrastructures and cloud-based service delivery
  • Working knowledge of Agile application development environments as well as multi-modal environments (Agile and Waterfall)
  • Working knowledge of DevOps
  • Direct experience with Department of Transportation
  • Active in Government/Industry partnership organizations, such as AFCEA, AFFIRM, ACT/IAC or TechAmerica

Position Requirements:

  • 19 years’ experience in the IT industry with at least ten years’ experience in managing project/program delivery within the Federal Government. This includes significant experience with large enterprise modernization and maintenance programs including: experience starting and leading customer engagements; program and business operations; resourcing; scheduling; training; vendor and service provider management; and information sharing.
  • Experience managing large and diverse teams
  • Bachelors of Science degree or higher in a related discipline

About Unisys

Do you have what it takes to be mission critical?

Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.  As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.


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