Unisys Federal Systems

Enterprise Service Desk Agent

US-GA-AUGUSTA
Req ID
2018-3799
Industry
Federal Systems
FT/PT
Full-Time
Category
Customer Service/Support
Clearance
Secret
Travel Percentage
None

Summary / Description

Unisys is a global information technology (“IT”) company. We work with many of the world’s largest companies and government organizations to solve their most pressing IT and business challenges.  We specialize in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets.  Our offerings include cloud and infrastructure services, application services, security solution and high-end server technology.  We have more than 20,000 associates serving clients around the world. For more information, visit www.unisys.com.

Unisys is currently hiring in the Augusta, Georgia area for a brand new support center!

Our Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of technical and network solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues.

This is an excellent opportunity that provides plenty of growth potential with fantastic on-the-job learning and mentorship. Unisys also offers Medical, Dental, Vision, 401K, and Tuition Reimbursement benefits from day ONE for all full time employees (day 61 for PT Employees).  Our center will be open 24/7/365, we offer flexible shifts (which may include evening, overnight and weekend opportunities).

Job Responsibilities:

  • Provides technical support of hardware, systems, sub-systems and/or applications.
  • Assists with navigating around application menus, may be required to remote into customer's computer.
  • Troubleshoot network connectivity issues, working with remote employees on a corporate network.
  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
  • Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate

Requirements

Skills and Experience Needed:

  • High School Diploma or equivalent required.
  • Security Requirement – Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire.
  • Previous computer technical support preferred.
  • Must possess current CompTIA Security + certification
  • A+, MCP, Dell or other industry identified certifications are preferred.
  • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
  • Understanding of Active Directory to unlock and reset passwords.
  • Proficient with troubleshooting all Windows Operating systems.
  • Ability to troubleshoot and resolve email issues, specifically MS Outlook.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

About Unisys

Do you have what it takes to be mission critical?


Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.  As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.


Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.


Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.


Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.


Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.
#FED#

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