We are currently seeking a motivated, career and customer oriented Operations Monitoring Specialist in Kansas City, MO to begin an exciting and challenging career with Unisys Federal Systems.
Works as a contractor in the United States Department of Agriculture’s Infrastructure Operations Center (IOC); a 24x7 operations group responsible for the Office of the Chief Information Officer, International Technology Services, Infrastructure Operations Division’s customer-facing aspects of Network, VOIP and Application/Server Infrastructure support to process Incidents, Change Requests, proactive monitoring, and customer communications. This resource will work on a team providing support to the USDA by monitoring system and application specific monitoring profiles. Position may require two 12 hour shifts on Saturday and Sunday from 6 pm to 6 am.
Will perform Tier 1 troubleshooting on a wide array of systems and technologies.
Will be responsible for ensuring monitoring resources provide real time information to Tier 1 resources supporting Production, Certification, and Development environments.
Will meet with stakeholders to identify monitoring requirements for new applications as well as expanding monitoring visibility in to existing applications.
Primary responsibilities will be monitoring enterprise wide systems, configuration of specific alerting rules and assist in correction of missing or mis-configured monitoring alerts in SCOM.
May also assist in in-depth problem identification, troubleshooting efforts, and root cause analysis.
Performs Tier I troubleshooting and Proactive Monitoring of End User Server Infrastructure, Including Enterprise Applications and Network equipment.
Performs initial triage, troubleshooting and resolution of incidents
Performs Voice Over IP (VOIP) Tier I troubleshooting Incidents for End User Support
Processes/fulfills Application and Network Operations Service Requests
Conduct initial customer fulfillment and incident reporting to customers and OCIO
Supports server & network asset inventory management.
Performs activities that need to be executed after hours (example: backup/restore; review of various jobs running nightly, etc.)
Provides Customer Front-end interface
Performs Customer Alerting and Notification of Incidents and outages
Provides Customer notification of planned maintenance activities (Major Scheduled Changes)
Use SolarWinds, HP OpenView and Microsoft SCOM for proactive and reactive network/server monitoring and troubleshooting.
Works within a team to resolve over 90% of all server & network related issues.
Tracks all incidents with BMC Remedy - includes follow-up until resolution.
Creates Change Requests (CRQ's) for the Change Management team - have to ensure all forms are correctly filled-in before submission.
Provides Interface with other Service Providers (F5, Cisco, AT&T, telecom, network, application support, etc.) for status and/or escalations for incidents to Tier II, Tier III.
Experience configuring and troubleshooting Windows required; experience configuring and troubleshooting Linux a plus.
Experienced in configuration of service monitoring and control tools according to service level requirements
Experience in configuration and management of SCOM monitoring infrastructure components
Strong written and verbal communication skills
1 positions are available in Kansas City, MO.
Demonstrated ability to work with a diverse user community with varied technical skills and experiences.
Ability to work in a "team" environment.
Be a self-starter, self-motivated and self-directed.
Have a strong desire to succeed at this type of assignment.
Able to be “on call” and occasionally provide support outside of normal working hours.
Applicable Industry certifications a plus.
Experience – Minimum 6 months previous experience in providing Service Desk services or in customer service support. Experience with current Service Desk software and hardware technologies. Competent in MS Office and other standard software. Understanding of Active Directory. Analytical and diagnostic skills
Education - Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery.
Do you have what it takes to be mission critical?
Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.
Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.
Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.
Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.
Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.