Unisys Federal Systems

  • Help Desk Lead

    Job Locations US-NM-Kirtland AFB
    Req ID
    Federal Systems
    Customer Service/Support
    Interim Secret
    Travel Percentage
  • Summary / Description

    Position Summary / Responsibilities:


    We are currently seeking a motivated, career and customer oriented Help Desk Lead to join our team in Albuqeurque, NM to begin an exciting and challenging career with Unisys Federal Systems.

    In this role you will lead the day to day Help Desk Operations by:

    • Providing suggestions to Management with ways to improve processes on the Help Desk.
    • Administering and updating Help Desk policies and procedures.
    • Supervising and assigning employees to particular shifts.
    • Coordinating, scheduling and/or assigning tasks in accordance with departmental and/or organizational objectives and timelines. 
    • Overseeing and delegating responsibilities to the Help Desk staff to ensure progressive accomplishment of assigned tasks and daily schedule of jobs.
    • Communicating and working with other credit union departments to resolve issues and problems related to open Help Desk requests.
    • Making sound decisions regarding employee supervision and relations.
    • Establishing service standards for staff and work with staff in meeting the standards.
    • Keeping management well informed of area activities and of any significant problems.
    • Ensuring reports are completed accurately and timely.
    • Attending meetings as required.


    Position Requirements:

    • Windows 10, MS Office Suite, Heat/Remedy, Windows OS
    • Self-motivation, attention to detail, and the ability to work on multiple tasks concurrently. 
    • Provide high quality, customer-oriented end user support.
    • Ability to work quickly and effectively in a fast-paced environment.
    • Possess exceptional organizational and communication skills.
    • Must be attentive and sensitive to details.
    • Must have record of proven leadership ability.
    • Education/Experience: HS Diploma/GED and a minimum 2 years of relevant work experience or equivalent
    • DoD Secret Clearance
    • Current A+ Certification

    About Unisys

    Do you have what it takes to be mission critical?

    Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.  As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

    Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

    Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

    Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

    Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.


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