Unisys Federal Systems

  • ITSM Solution Architect/SME

    Job Locations US-VA-Reston
    Req ID
    Federal Systems
    Top Secret
    Travel Percentage
  • Summary / Description

    We are currently seeking a motivated, career and customer oriented ITSM Solution Architect to join our team in Reston, VA to begin an exciting and challenging career with Unisys Federal Systems.


    Must have TS with SCI Eligibility


    Primary Duties and Responsibilities:

    • Functions as a Subject Matter Expert in assessment, design, and implementation of the processes and ServiceNow tools needed to create an ITSM framework that support the program’s mission delivery needs and position Unisys as a leader in ITSM-based Managed Service Provider (MSP) based service delivery for our Federal Clients.
    • Perform assessment of current customer ITSM capabilities
    • Develop transition approach to establish customer’s ITSM organizational process framework to include a roadmap and timeline for implementation
    • Lead Implementation of proposed ITSM roadmap to standup new ITSM capability, and mature in a risk adverse manner.
    • To support automation beyond what ServiceNow can provide, perform a market survey of ITSM tools, assess organizational best-fit, recommend tool suite to support proposed ITSM process framework.
    • Research emerging innovations in ITSM solutions. Leverages best-of-breed Unisys and commercial ITSM solutions to the best advantage of Unisys in supporting client requirements.
    • Develop & implement solution prototypes and deliver solution demonstrations.
    • Provide Organizational Change Management (OCM) subject expertise to ensure successful implementation of proposed ITSM maturity roadmap.


    Secondary Duties and Responsibilities:

    • Supports business capture activities as a solution engineer in providing innovative and effective technical solutions.
    • Collaborates with business development team to identify customer needs and new business opportunities. Supports pre-sales activities and leads technical proposal development.
    • Author whitepapers and presents in public events. Supports pre-sales customer meetings.





    Require Skills / Experience:

    • Minimum TS clearance with SCI eligibility
    • Expert Knowledge of ITIL service management processes
    • 3+ years of hands-on experience in performing organization-level assessment of ITSM capabilities, to include process maturity, staff capability, and organizational readiness
    • 3+ years of experience analyzing ITSM maturity assessment results and establishing a transition roadmap that addresses organizational needs and constraints.
    • Experience identifying potential design, performance, security, and support problems, including ability to identify technical risks/challenges and develop relevant mitigation strategies.
    • 3+ years of solution development experience in standing up organizational level ITSM frameworks, including process development, technical solution development, and phased implementation.
    • Experience in data and service integration, portal and dashboard development, service automation and orchestration, analytics.
    • Experience in Service Level Agreements (SLAs) reporting, Service Catalog development, and Service Catalog driven automation.
    • Ability to interface with team members at all levels, including business operations, finance, technology, and management.
    • Experience working with US Federal Government customers;
    • Excellent written and verbal communication skills

    Preferred Skills / Experience:

    • Experience or knowledge on Cloud and DevOps technologies (such as AWS, Azure, OpenStack, VMWare, Ansible, etc.) preferred.
    • Experience in leading team through ITSM capability implementation and maturity.
    • Project planning and project management
    • Experience with developing in ServiceNow and Remedy environments
    • Experience in applying artificial intelligence in end user support preferred
    • Experience with Security Information and Event Management solution, such as Splunk preferred 

    Education / Certification:

    • Master's Degree & 15 years of experience

    About Unisys

    Do you have what it takes to be mission critical?

    Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.  As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

    Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

    Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

    Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

    Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.


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