Unisys Federal Systems

  • Customer Relationship Manager

    Job Locations US-AZ-Sierra Vista
    Req ID
    Federal Systems
    Customer Service/Support
    Top Secret/SCI
    Travel Percentage
  • Summary / Description

    We are currently seeking a motivated, career and customer oriented Customer Relationship Manager to join our team at Ft Huachuca, AZ, representing the Army Enterprise Service Desk in the NETCOM Fusion Cell/NETCOM CUOPS.

    In this role you will:
    Liaison between service desk operations and supported organizations for issues related to customer satisfaction, service desk ticket failures, updates to process/policy changes, and service impacts
    Review tickets to ensure consistency in documentation to standards
    Actively participate and lead customer status calls
    Conduct periodic On-Site visits with supported organizations and service desk
    Communicate action plans to customer base during outages or impact to service desk operations 
    Develop Strategic communications for process changes driven by both the service desk and customer environment
    Support continuous process improvements to improve performance levels through reporting trends and ticket analysis
    Drive client satisfaction on the Service Desk


    Position Requirements:
    Bachelors degree in business, CIS, marketing, or other equivalent life expereince and 5 years of customer service experience or equivalent experience.
    Must have or be able to obtain ITIL V3 Foundations and OSA Certification within 60 days of hire
    Experience working in service desk environment with Remedy ITSM 8.1 preferred
    Competency in call center tracking tools
    Demonstrated ability to learn customer support processes and techniques
    Excellent analytical and problem solving skills
    Excellent oral and written communication skills
    Competency in MS Office Suite.
    Specific Job Requirements:
    United States citizenship
    Current Top Secret/SCI Security Clearance

    About Unisys

    Do you have what it takes to be mission critical?

    Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.  As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

    Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

    Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

    Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

    Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.


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