Unisys Federal Systems

  • Help Desk/Applications Systems Analyst/Programmer

    Job Locations US-VA-Reston
    Req ID
    2018-4549
    Industry
    Federal Systems
    FT/PT
    Full-Time
    Category
    Customer Service/Support
    Clearance
    Public Trust
    Travel Percentage
    0-25%
  • Summary / Description

    We are currently seeking a motivated, career and customer oriented Help Desk Application Support Technician to join our team in Reston, VA to begin an exciting and challenging career with Unisys Federal Systems.
     
    In this role you will provide the highest level of support to end users by handling Incident and Problem service requests that have been escalated by lower tiers. Support will be provided remotely, over the phone, and via email. You will be required to develop solutions for complex network, application, and server problems. You will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations. This position will have direct access to the application development team as SME reach back and will need to coordinate with other O&M teams.

     

    Duties/Tasks and Responsibilities:
    Supporting development CCB
    Work closely with software developers & QA
    Provide Tier 3 Incident, Problem and Request Fullfillment
    Coordinate with multiple stakeholders and O&M teams
    Effectively and efficiently troubleshoot technical problems

     

     

    Requirements

    Position Requirements:

    U.S. CITIZENSHIP REQUIRED
    Experience supporting software/application O&M support
    Education/Experience:  HS with 5 years experience of direct Helpdesk/Application support
    Experience with Incident Management
    Experience with Problem Management
    Experience with Request Fullfillment \ Change Management

    Must be resourceful and able to take initiative in a dynamic environment

    Familiarity with network troubleshooting

    Professional customer service skills

    Strong written and oral communication skills

    Remedy experience is good to have
    Database experience is good to have
    Have experience supporting WAN and LAN
    Call Center experience good to have
    Cisco OS experience good to have


    Preferred: Three (3) years of experience supporting TSA or other DHS agency with an active public trust clearance.
    Must be able to get and hold a government public trust clearance

    About Unisys

    Do you have what it takes to be mission critical?


    Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.  As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.


    Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.


    Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.


    Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.


    Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.
    #FED#

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